Shipping policy

M.H.M. SHIPPING & DELIVERY POLICY

By placing an order with M.H.M., you acknowledge and agree to the shipping terms below. Please review your selected shipping method and estimated timeframe before completing your purchase.

SHIPPING OPTIONS

FREE ECONOMY SHIPPING — $0.00
Estimated shipping timeframe: 10–14 M.H.M. business days

STANDARD SHIPPING — $8.99
Estimated shipping timeframe: 7–9 M.H.M. business days

M.H.M. business days are Monday through Thursday only.

Friday, Saturday, Sunday, holidays, and scheduled business closures are NOT counted toward our shipping timeframes.

For example, if an order is placed on a Friday, the shipping timeframe begins counting on the next applicable M.H.M. business day.

ORDER PROCESSING

All orders must be processed, prepared, packaged, and transferred for shipment.

Processing time is included within the estimated shipping timeframe displayed for your selected shipping option unless otherwise stated on the product page.

Orders are not guaranteed to ship immediately after purchase.

During new releases, restocks, sales, holidays, viral product periods, or unusually high order volume, additional processing time may occasionally be required.

If a product is listed as a preorder, made-to-order item, or delayed item, the timeframe listed on that product page will apply instead of our normal shipping schedule.

TRACKING INFORMATION

Customers will receive tracking information using the email address or phone number entered at checkout once shipping information has been generated.

Please allow time for the shipping carrier to complete the first tracking scan.

A tracking number being created does not always mean the carrier has immediately scanned or updated the package into its system.

Carrier tracking systems may occasionally experience delayed scans or updates.

SHIPPING TIMEFRAMES ARE ESTIMATES

M.H.M. provides estimated shipping windows in good faith.

Shipping estimates are not guaranteed delivery dates.

Once a package has been transferred to the shipping carrier, carrier delays caused by weather, transportation issues, facility delays, holidays, incorrect routing, or other circumstances outside of M.H.M.’s control may affect the final delivery date.

Carrier delays do not automatically qualify an order for cancellation or refund.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact M.H.M. as soon as possible.

We cannot guarantee that an address can be changed after processing has started or after a shipping label has been created.

M.H.M. is not responsible for packages delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

PACKAGES MARKED DELIVERED

If carrier tracking confirms that a package was delivered, customers should first:

  • Check around the delivery location.
  • Check with household members or neighbors.
  • Allow up to 48 hours in case of an early delivery scan.
  • Contact the shipping carrier directly regarding the delivery.

M.H.M. will reasonably assist customers with available tracking information or carrier inquiries; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

LOST OR MISSING PACKAGES

If your tracking has not updated for an extended period or you believe your package has been lost in transit, please contact M.H.M. before filing a payment dispute.

We will review the tracking information and, when appropriate, assist with a carrier investigation or determine what resolution is available under our policies.

CHARGEBACKS & PAYMENT DISPUTES

Customers are strongly encouraged to contact M.H.M. directly regarding any order concern before submitting a chargeback or payment dispute.

Purchasing an item and later disputing the transaction solely because the order is still within the shipping timeframe disclosed and accepted at checkout does not mean the order was unauthorized or not fulfilled.

When responding to a payment dispute, M.H.M. may provide relevant order documentation to the payment provider, including:

  • Order confirmation
  • Checkout information
  • The shipping policy accepted at purchase
  • Selected shipping method
  • Tracking information
  • Carrier scans
  • Delivery confirmation
  • Customer communication
  • Proof of fulfillment or shipment

M.H.M. reserves the right to dispute chargebacks that we reasonably believe are incorrect, fraudulent, abusive, or inconsistent with the customer’s order and delivery records.

Filing a chargeback does not automatically establish that a refund is owed.

Nothing in this policy removes any rights a customer may have under applicable law or their card issuer’s rules.

ORDER CANCELLATIONS

Once an order has entered processing, M.H.M. cannot guarantee that it can be canceled or modified.

Please review your size, color, quantity, address, shipping option, and other order information carefully before completing checkout.

BY PLACING YOUR ORDER

By completing checkout with M.H.M., you confirm that you have reviewed and accepted:

FREE ECONOMY SHIPPING: 10–14 M.H.M. business days
STANDARD SHIPPING: 7–9 M.H.M. business days for $8.99
M.H.M. BUSINESS DAYS: Monday–Thursday only

Friday, Saturday, and Sunday are not included when calculating M.H.M.’s stated shipping timeframes.

Thank you for shopping with M.H.M.